Frequently Asked Questions (FAQ)
1. What is the story behind Dads Apprentice?
Dads Apprentice was founded by a new father working in the earthmoving and construction industry. The name reflects a deeply personal journey and the desire to pass on practical skills and values to younger generations. We believe in the tradition of mentorship, both at home and in the workplace, and this ethos is embedded in everything we do.
2. Where are you located?
We are proudly based in Australia. Our products are designed and created with care, and we are committed to sharing our passion for practical skills and family values with the world.
3. Do you offer worldwide shipping?
Yes, we offer worldwide shipping on all of our products. No matter where you're located, you can enjoy our products and have them delivered directly to your door. Shipping fees and times will vary depending on your location.
4. What is the minimum order quantity (MOQ) for wholesale or distribution?
We offer flexible Minimum Order Quantities (MOQ) to accommodate different needs. Please reach out to us directly to discuss your requirements and we’ll tailor an arrangement that works for you.
5. Can I customize the products with my own designs?
Absolutely! We offer custom design options for our products. Whether you have a specific vision in mind or would like to collaborate with us to create something unique, we’re happy to help bring your ideas to life. Contact us to discuss your custom design needs.
6. How long will it take for my order to arrive?
Shipping times vary depending on your location and the shipping method selected. In general, orders will be processed within 1-2 business days, with delivery times ranging from a few days for domestic shipments to several weeks for international orders. You will receive tracking information once your order has shipped.
7. Do you offer gift cards or discounts for bulk purchases?
Yes! We offer gift cards and discounts for bulk purchases. If you're looking to purchase for a business, event, or wholesale, please get in touch with us for special pricing and bulk order discounts.
8. How do I become a distributor or wholesaler for Dads Apprentice products?
We’re always looking to work with like-minded partners who share our values and passion for practical skills and mentorship. If you are interested in becoming a distributor or wholesaler, please reach out via our contact page and we’ll provide you with more information on how to get started.
9. How can I contact customer support?
If you have any questions, concerns, or need assistance, our customer support team is here to help! You can reach us via email at sales@dadsapprentice.com or by visiting our Contact Us page for more options.